Iowa OCA Advisory Committee Annual Report

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Iowa OCA Advisory Committee Annual Report Contract Year September 2016-June 2017

Internal Structure

  • Established Advisory Committee with nine members
  • Held 3 Advisory Committee meetings
  • Developed Advisory Committee Policy and Procedures
  • Produced 10 monthly reports to Iowa DHS
  • Conducted strategic planning for 2017-2018 contract year

Outreach and Communication

  • Published 4 OCA bimonthly newsletters with a listserv of 5000 emails
  • Refreshed website, ocaiowa.org, with an emphasis on adding resources and events from wellness centers and added an “Opportunities to Serve” section to the OCA website
  • Created new OCA Facebook page with 160 followers
  • Developed OCA poster and distributed nearly 500 copies
  • Set up dedicated OCA phone line
  • Produced OCA business cards and distributed 250 copies
  • Attended and provided a resource table at the Empowerment Conference in July
  • Displayed OCA materials and resources at 8 statewide conferences

Increasing Awareness

  • Met with Iowa’s Managed Care Organizations: Amerihealth, Amerigroup and United
  • Attended Olmstead Task Force and Mental Health Planning Committee and Advisory Council
  • Met with MHDS CEO’s and MHDS Commission
  • Organized four Iowa DHS focus groups on complex needs which contributed to the passing of SF504
  • Showcased OCA at NAMI Iowa’s Day on the Hill and NAMIWalks with a combined reach of 700 people

Referral Services

  • Received 232 total requests for assistance and resources -161 phone calls, 54 emails, 7 letters and 6 walk-in meetings.
  • OCA staff completed 355 referrals and had 41 returned satisfaction surveys

Satisfaction Survey Summary

The survey presented users with four positive statements about their experiences with contacting the OCA. Users were asked about their level of agreement (five choices ranging from strongly disagree to strongly agree) with those statements. The percentages agreeing or strongly agreeing were: timeliness of response (84%), helpfulness (73%), would use OCA again (84%) and would recommend OCA to others (78%). Overall user experience was quite positive.

The survey also collected information on how users learned of the OCA, how they contacted the OCA and suggestions for improving the overall experience.

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