Iowa Office of Consumer Affairs Annual Report Fiscal Year 2018-2019

Home / Iowa Office of Consumer Affairs Annual Report Fiscal Year 2018-2019

 Internal Structure:

  • Iowa OCA Advisory Committee ended the year with 10 members representing 8 MHDS Regions with one member representing the DOC statewide
  • Held 4 Advisory Committee meetings: 1 in Denison, 2 in Des Moines, 1 in Waterloo 
  • Produced 12 monthly reports for Iowa Department of Human Services
  • Held the second Annual Meeting on November 17th
  • Hired new OCA Director effective Dec. 1st, 2018: Emily Berry

Outreach and Communication:

  • Published 6 OCA bimonthly newsletters and distributed to the OCA listserv
  • OCA listserv is currently at 195 members (132 FY 17-18)
  • Maintained and updated website
  • OCA Facebook page had 417 follows which is a 142% increase (172 FY 17-18)
  • Distributed 8500 OC business cards (1500 FY 17-18)
  • Displayed OCA materials and resources at 19 conferences/events (13 FU 17-18)
  • Developed talking points and distributed them to the OCA Advisory Committee

Increasing Awareness: 

  • Represented OCA at Olmstead Task Force, Mental Health Planning Council and Iowa Mental Health Commission Meetings
  • Showcased OCA at NAMI’s Day on the Hill, Beautiful Minds, NAMIWalks, and the Annual Conference/Meeting with a combined reach of 1450 people (1250 FY 17-18)
  • Staff spent 755 hours at meetings and giving presentations involving the Iowa OCA

Satisfaction Survey Summary: 

  • Staff attempted 153 (202 FY 17-18)
  • 34 (60 FY 17-18) returned surveys
  • Negative comments related were few suggestions included more age specific resources for children/teens and steps to contacting resources. Which mirrored FY 17-18 responses. 

Goals for FY 19-20: 

Director’s goals outside contract:

  • Growth of MHDS representation of the advisory committee to 100%
  • Increase social media presence on Facebook and website
  • Attend average 4 outreach activities monthly
  • Direct contact with all NAMI Affiliate to increase OCA awareness state wide 
  • Increase number of contacts by 25% for the calendar year

Advisory committee strategic plan:

  • Outreach for both mental health awareness and Iowa OCA through:
  • Community 
  • Tabling at events and conference
  • Presentations and meetings
  • Providing more educational materials for outreach

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